ORDERING STEPS AND TERMS & CONDITIONS

Our 'Step by Step' Guide to Ordering, Making Ordering Easier!

(Please Read the Steps and the Terms & Conditions to the end of the page)

For Fresh Food Orders

These include Confectionary, Cakes, Savoury, Breads, Scones, Fresh Stuffing, Market Stall, Seasonal including - Valentines, Mother's, Father's Day & Christmas.

The Gluten Free Kitchen Company own brand food products are a Luxury, Artisan Handmade, Fresh Food Product, Multi Award Winning and made to order using local Ingredients where possible.

Our products are EHO Compliant & Approved by the Coeliac Society of Ireland, Naturally “Free From” Gluten/ Wheat/ Oats/ Rye & Barley!

We also cater for other allergens upon request and some of our products are also naturally free from Egg, Sugar and other allergens which we clearly label on our products list online.

We also work with other Quality “Free From” Food & Wellness Brands which are available for purchase directly from our Online Store or via our Food-stall and can even be Purchased as part of our Hamper Service making life easier for you, let us organise your “Free From” Shopping Needs!

If you would like to place an order with The GFK Co., please follow the simple ‘Step-by-Step’ guide we have provided below and email your order via our Ordering Page

or You can place an order via Whatsapp on +353 (0) 86 2414349

Please note all our Cakes, Breads, Scones, Pastries & Savoury Options are made to order in small batches & on an order slot system.

If you would like to see our production style please check out our Instagram or Facebook Page for Photos.

We are a small artisan production kitchen so no one food order looks identically the same as they are made by hand, to order on the day!

Please also note we do not currently make Novelty Cakes. We do hope to introduce Novelty Cakes in the future but do not have a launch date for when this will happen!

To Proceed with an Order, Continue to follow the steps below! 

For Wellness Brand Orders

These include all Well-Being, Essential Oils, Skincare, Hygiene, Nutritional, Vitamin & Food Supplements, Sports & Weight Management Products including Protein Shakes, go to our Wellness Hub for information on our wide range of Wellness Brands or contact us to request an E-Brochure!

We currently work with Quality Wellness Brands from all over the world.

We do plan to add more Brands to our Retail Line especially more Irish Established Companies. Check out our Collaboration page for more information!

Wellness Brands can be ordered directly via our Ordering Page or telephone and can be delivered to your door Worldwide.

Doireann Barrett is a Brand Ambassador for our Recommended Brands and will only recommend products that she personally uses as part of her lifestyle and can recommend based on our own customer satisfactions. If you would like more information on our full ranges or to become a Brand Ambassadorcontact us directly for more information!

Please contact your own Medical Advisor for advise on any Medical Related Issues you may have before introducing new products into your lifestyle!

Orders can be made directly via The Gluten Free Kitchen Company!

Card Payments Accepted for all our Wellness Product Orders.

Hamper/ Gift Wrapping Service!

We offer a Hamper/ Gift Wrapping Service via our Online Store.

This Service is available Locally to our Customers who are availing of Delivery or Collection in the Kerry area! (Co. Kerry, Ireland)

Courier Service Available, product dependent, please enquire via our contact form if unsure.

Our Hamper & Gift Wrapping Service Prices Vary depending on Size of Purchase Required. Please see our Hamper Page for details!

Special Offers!

Each Season we upload our Special Offers & Recommended Products. This is your opportunity to avail of discounts on your favourite Products & Brands.

Orders for Special Orders must be emailed via our Ordering Page and must Quote the Special Offer Description.

Card Payment Facility are Available for Special Offers, See Payments below!

See our Special Offers Page for Seasonal Offers!

Pantry Ingredients

Having a well filled Pantry full of delicious Artisan Ingredients is always a must!

Check out some of our recommended brands which are available to purchase via the GFKC!

Check out our Collaboration Opportunities page if you are an Irish brand who would like to join our community and advertise your products among our community!

Christmas Order Book

Our First Christmas Order Book Opened in 2011 and has continued to open ever since on November 1st each year and closes December 8th to ensure Cakes & Puddings are matured in time for Christmas. Order Book is subject to availability.

Christmas Produce are available for collection or delivery from December 13th to December 23rd!

All our produce is available for collection or delivery in the Kerry (Ire) Area. All our Christmas range is suitable for nationwide courier service! If you have any questions about our products & delivery/ collection service.

Only Items available on our Christmas Menu is available for ordering the period of December 13th to December 23rd.

The GFK Co close for holidays from December 24th until January 11th.

 


 

To Proceed with Ordering

If you would like to order from any or all of our offering, Please Follow Steps One to Five Below!

Thank You for Choosing to Order from The Gluten Free Kitchen Company, we are a Micro SME so every order contributes to helping grow our business model.

Please be advised that All Food Orders are Subject to Order Book Availability.

We are a Small Scale Business and can only provide our Food Orders on a “Pre Order” Capacity when we are available.

All Orders Must be Paid in Full to Secure Date Availability!

We work on a “First Come, First Served” System!

You can also purchase our Food Selections and Wellness Brands at Our Market Stalls, keep an eye out on our Events Diary for Food Stall Dates & Locations!

Step One:

Browse our Price Lists via our Website and decide on what products you wish to order. Please ask if there is any product not listed as we may be able to accommodate!

Step Two:

Email your Food order list via our Ordering Page or via Whatsapp & Please include the following info:

  • A list of the products you want to order and the quantity
  • The Date you are hoping for!
  • Your full name, telephone number
  • Address (Address only if Delivery is required)
  • State if the order is for Food delivery (Co. Kerry, Ireland Only), Courier Service (Retail Brands & Some Food Items Only) or collection (Tralee, Co. Kerry, Ireland).
  • We will advise if items are not suitable for Courier Delivery! Food items with fresh cream, food that needs refrigeration, breads/ scones or Delicate Items are not suitable for Courier Service!
  • If you have a specific question or requirement (i.e. Date specific Birthday cake order, Allergens etc)
  • Please DO NOT place orders via our Social Media Platforms!

Step Three:

The Gluten Free Kitchen Company will respond in due course, during office hours, to acknowledge receipt of your order request and the amount payable.

We can also use this opportunity to address any specific questions raised.

Do not make online payments until you have received an acknowledgement of your order request.

Orders will then be confirmed as per our terms below.

Our Office Hours are Monday to Thursday 10.30 am to 5pm. Friday 10.30am to 3pm.

As we are mainly in the Kitchen or at a Market Stall/ Expo or Workshop, you may not get a response from our Phone or Email straight away however fear not, we always respond to emails and calls.

Please Allow a minimum of ONE WEEKS notice to secure your order, order book dependent.

Please Allow a minimum of TWO WEEKS notice if ordering customised cake toppers!

Please note some weeks are busier than others. Our Food-Stall Pop Up Season Runs from March to December each year so office is unattended during Food-Stall Events. December is a particularly busy time for us with Christmas orders so we appreciate your patience in our team being able to respond to all phone-calls and email enquiries!

Corporate & Event Catering Orders, require a minimum of 4 weeks notice, this is required to plan your event, site visits, menu planning etc.

Orders subject to order book availability.

Food Orders are subject to Order Slot Availability. Because we are a small production we do not have many daily slots available so it is a first come first served system. Slot is not confirmed without prepayment. Slots fill up quickly so order in advance to avoid disappointment.

It is advised to place your order well in advance especially for special occasions such as Birthday’s, Hen Parties, Baby Showers, Christenings, Communion or Confirmations & all special occasions to ensure Date Availability & to Avoid disappointment.

PLEASE NOTE DURING MARKET SEASON & CHRISTMAS, ORDER BOOK IS VERY LIMITED!

Step Four:

Make a Card Payment or you can set us up on your Online Banking Facility to transfer payments.

To Make a Card Payment Please Follow the Steps via the "Make a Payment" Page!

To do a Bank Transfer, note our Bank details below.

 

Bank

Address

IBAN

BIC

Bank Of Ireland

8 Lower Castle Street, Tralee, Co. Kerry V92 XC66

IE64 BOFI 9058 3864 2535 09

BOFIIE2D

Do an (Electronic) Bank Transfer or Card Payment for the amount the products cost.

All Payments must be Pre-Paid in full, in advance into Our Bank Account to secure Orders. Please See our Bank Details Above and follow the steps provided!

Step Five:

Once The GFK Co has received your bank transfer or Card payment in full, a confirmation Receipt/ Email is sent to you.

Be sure to Put your FULL Name in the Narrative to avoid delay in confirming order.

Your order will be dispatched thereafter to your delivery address or collection point which you will be notified of in advance.

Order is not confirmed until you receive this receipt.

Please note that The Gluten Free Kitchen Company do not take responsibility for over payment and due to bank charges a credit note only will be issued for over payment.

We do not give cash refunds.

Please do not transfer payment until you have received a “Total Payment Due” acknowledgement from our Orders Office when you place your order.

Please Note that our bank account is with Bank Of Ireland, for non BOI Customers be advised that it can take up to 5 working days for bank transfers to appear into our account.

Card payment appears into our Stripe Account instantly.

Order is not confirmed until we receive payment in Full into our Stripe or Bank Account, so we advise if you are paying by bank transfer and that if you are not an BOI customer please make payment directly into your nearest BOI branch into our account to ensure payment is guaranteed to secure your order date and avoid disappointment.

Card Payment via our Stripe Link appears in our Stripe Account instantly, we will confirm during office hours when we see payment at our end.

Payment needs to be received in total no later than 48hours prior to order to confirm order (Office Hours). Orders are on a First Come First Serve System so early payment will secure your required date!

Thank You for your co-operation & Understanding, As our Business Model Grows our Pricing and Ordering Process will improve to facilitate our customers more conveniently so we Thank You for your patience and helping us grow!


Ordering – Terms & Conditions:

  • A minimum order of €20 is required for FRESH Food items and must be placed via our Website, by Email, Telephone or by Whatsapp.
  • Minimum Order Excludes Price of Delivery where applicable.
  • No Minimum Spend is required for Food Stall Purchases or Wellness Brands.
  • Payment for Online Orders must be made in advance, in full, through bank transfer or Card Payment to confirm order.
  • Card Payments are available for ALL purchases including, Online Orders, Food Stall Sales & for our Wellness Brand Purchases.
  • Dairy, Egg & Sugar Free Options are available on request, Product Dependent
  • Product list and prices advertised are subject to change due to ingredient price increases.
  • Ambient, Skincare, Gift Sets, Wellness Products Available via Independent Brands with worldwide delivery available to your door. Postage Charges do apply. See Delivery Charges. No Minimum Order Required
  • Special Offers always excludes the price of delivery – T&C’s Apply. Special Offers can only be availed by placing orders via our Contact Page!
  • To avail of Free Local Delivery (Co. Kerry, Ireland) on Wellness products, orders must be placed via The GFKC office and pre paid. Subject to when Bulk Ordering is available Only!

Office Hours

Our Office Hours are Monday to Thursday 10.30 am to 5pm. Friday 10.30am to 3pm.

We Deliver Mondays to Saturdays.

As we are mainly in the Kitchen or at a Market Stall/ Expo or Workshop, you may not get a response from our Phone or Email straight away however fear not, we always respond to emails and calls.

Please Allow a minimum of ONE WEEKS notice to secure your order, order book dependent.

Please note some weeks are busier than others. Our Food-Stall Pop Up Season Runs from March to December each year so office is unattended during Food-Stall Events.

December is a particularly busy time for us with Christmas orders.

We appreciate your patience in our team being able to respond to all phone-calls and email enquiries!

We do not open for business Sunday's, Bank Holidays, Public Holidays, Christmas & Easter Celebrations! Please also allow for annual leave dates throughout the year.

Cancellations:

Cancellations must be made during office hours!

Office Hours are Monday to Thursday 10.30am to 5pm, Friday 10.30am to 3pm.

Cancellations made 48 hours prior to delivery for Fresh Food Product Orders will not be refunded.

50% of total order less any out of pocket costs will be refunded if cancelled one week prior to order being delivered, this is to cover loss of potential sales due to order book availability.

For Contract & Event Catering orders must be paid in FULL Three Weeks Prior to event to ensure orders with suppliers can be secured!

Cancellations of Christmas Cakes and Puddings are non refundable as they are made to order at time of confirmed order to ensure they are matured for Christmas.

50% of total order of all our Christmas orders less any out of pocket costs will be refunded if cancelled BEFORE the Ordering Deadline which is December 8th each year and prior to order being delivered, this is to cover loss of potential sales due to order book availability. Cancellations after Order Book Deadline will NOT be refunded.

Deliveries/ Collections:

FOOD PRODUCE & PERISHABLES

All our Food Products are Produced Fresh to Order in compliance with EHO & Food Safety Authority of Ireland Guidelines.

Please inspect all ready-to-eat, produce thoroughly at time of delivery/ collection.

Should you have any concerns relating to your order please inform the member of our team whom you are collecting the Order from or Who is doing the Delivery. Any concerns must be raised immediately to ensure you are receiving our Products at their Best! We can not deal with any complaints if the order has been removed from the presence of a Member of Our Team.

Due to product integrity and food safety concerns resulting from excessive handling, temperature control fluctuations, and other chain of product control quality issues, produce are not returnable once they have left our Company except at time of delivery or when purchased directly from our food stall events.

All Deliveries/ Collections are available from 2pm on Day of Agreed Order unless otherwise arranged. This is because all orders are Made Fresh on the Day of Delivery/ Collection.

Please note any delivery/ collection requested earlier than 2pm may be produced a day in advance. Earlier collections are only available if we are able to accommodate depending on how busy or quiet our order book is!

DELIVERY CHARGES & METHODS OF DELIVERY

Our Fresh Food Products are available for Collection or Delivery all Over Kerry. We have our own company owned Delivery Service available in the Kerry area!

We Deliver Mondays to Saturdays from 2pm onwards. Earlier Deliveries can be organised.

We also offer customers the option to use a Courier Service which is an independent service to our company. This service is available for some Food Items and all of our wellness brands.

Courier Service also includes ambient products and products that will survive a courier service journey.

Please ask what food items are suitable!

Fresh Cream & Short Shelf Life Food Products are not suitable for courier service deliveries, these products ARE available via our own company owned delivery service!

Local Deliveries FREE of Charge within a 5 KM radius of Tralee ( Co. Kerry, Ireland) Town Centre.

Deliveries for same day with GFKC delivery is €1.50 per KM outside Tralee 5km radius.

Collection Service Available in our chosen collection point in Tralee, Co. Kerry, Ireland. This collection facility is a Collection Point Only not a GFK Co. Business.

For Our Wide Range of Wellness Brands We offer Nationwide (within Ireland) Delivery available.

We use Independent Courier Service Providers if required – Courier Charges from €7.50 to €15.00 with Courier (Product/ Courier Service Dependent).

No courier service on a Saturday or Sunday.

Courier Service Delivery is Subject to Courier T&C’s we cannot guarantee Next Day Delivery service with any of our chosen Courier Service Providers. If you choose to go with a Courier Service Option you will be issued with your individual tracking number which you can track where your parcel is. We have no control over dispatch once parcel has left our Company. Please note that courier volumes are dependent on seasonal trade.

Christmas Courier Service deadline is December 17th 2021. Courier Service T&C’s Apply. Courier Deadlines are subject to change!

We also offer Global Delivery on a Wide Range of our Wellness Brands

To cancel an order contact us via our Contact Form.

All Orders Subject to Availability.

Postage Fee Applies for all Wellness Brand Purchases.

Bulk Ordering available locally to Tralee customers, enquire regarding inclusion of Bulk Orders to avail of Free Shipping.

COLLECTION POINT

Our Collection Point is in Tralee, Co. Kerry, Ire.

Customers are welcome to collect their purchases from The Castle Off License in Boherbee Tralee, Co. Kerry V92 TW90 (Next to Roger Harty Opticians) once orders have been confirmed via The Gluten Free Kitchen Company.

Please note that the collection point is an Independent Business and not owned by The Gluten Free Kitchen Company.

Their staff and management have kindly facilitated our customers by allowing customers to collect their orders since 2015.

They are a collection point only.

Any questions relating to our products and services must be made directly via The Gluten Free Kitchen Company during office hours and not via the Castle Off License Team.

SHELF LIFE & STORAGE

There is a natural shelf life on all of our Food Products. Please Note our Food Products are Made Fresh to Order so will have a natural shelf life of 3 to 5 days depending on Storage. It is advised that Cakes that do not contain Fresh Cream are stored in a Airtight container out of the Fridge for best Taste. Bread can be frozen on day of collection/ delivery. Best to slice in portions and wrap in Clingfilm not Tinfoil and will keep frozen for up to 3 months. Store bread covered in cling film in an airtight container for 3 to 5 days.

Free Samples:

We do not post out Free Samples.

If you would like to place an order with us please do so via our Ordering Page

On occasion we include samples of our wellness products with customer orders when in stock.

If you would like to sample our products and have not yet purchased from our Brand, please feel free to review our customer feedback and our Awards as a guide to our Quality and Positive Reputation within the Food Industry & Coeliac and Free From Communities.

Refunds:

Refunds are subject to genuine issues and will only be given in the form of a Credit Note once a Refund is agreed.

All issues must be discussed with HQ via our Contact Form.

Refunds and Returns on Wellness Retail Products are subject to each Brands T&C’s.

Cancellations must be emailed via our Contact Form!

Order is not confirmed or cancelled until email confirmation is received to you from our Office!

This does not affect your statutory consumer rights.

Labelling & Allergens:

The GFK Co. comply with EU Labelling & Allergen Legislation 2014 –

All our Menus/ Pricelists list all Allergens!

The GFK Co. is an EHO certified and a Dedicated Free From Gluten/ Wheat/ Oats/ Rye & Barley Facility and we can guarantee NO risk of cross contamination from these ingredients within our Production Kitchen.

We do use other ingredients listed on the allergen list which we cannot guarantee is free from cross contamination in our kitchen.

However, extreme care and due diligence is taken into account when catering for other allergen requests.

Please state clearly if you have any allergies other than Gluten or Wheat.

Our Team have received training from Food Safety of Ireland Authority & Bord Bia Food Stall Trading 2019 workshops and are approved by the Coeliac Society of Ireland since 2012!

Disclaimer:

All information on this website is subject to change. All information posted is subject to Intellectual Property Guidelines. It is advised that you consult your Medical Advisor before you introduce new products into your lifestyle!

Social Media:

Please Feel Free to Follow our Social Media Platforms.

We are currently active on Facebook, Twitter, Instagram, Snapchat & Whatsapp!

For Whatsapp add +353 (0) 862414349 to your contacts!

All we ask is that you respectfully engage with us via our Platforms.

Get Social with us by posting positive reviews, sharing/ liking/ tagging our posts & stories.

Online Trolling, Abuse or Negative Reviews will not be tolerated at any time and will be reported & Removed.

Online & offline etiquette applies to all our Platforms.

Please refrain from Slanderous Reviews & Comments regarding our Brand.

Any Negative & Slanderous Online Posts will be passed onto our Legal Advisors at all times. This includes negative one sided reviews, comments or screenshots relating to our Brand Identity on any Online Groups or Forums.

Should you have any issues with our Brand please contact us via email direct & refrain from Public Posts and we will respectfully deal with any issues.

In a world where we can be anything, lets Be Kind!

We would like to take this opportunity to thank you for

your custom and your continued support to help our brand grow since 2011!

Privacy Policy

To place an order please call us during office hours on +353 (0) 86 241 4349 or tap the Order Now button.

Please ensure you have read our Ordering Terms & Conditions in full before placing any orders. All orders are subject to ordering book terms and conditions.

Contact Us

If you have any questions or would like more information on any of our produce, get in touch we'd love to hear from you!

Phone: +353 (0)86 241 4349
Add us on WhatsApp
Email us via our Contact Form