ORDERING STEPS, COMMUNITY GUIDELINES & BRAND TERMS & CONDITIONS

Our 'Step by Step' Guide to Ordering, Making Ordering Easier.

Community Guidelines & Brand Terms & Conditions!

(Please Read ALL the Steps, Community Guidelines and the Terms & Conditions to the end of the page.

Please take the time to read this page where all frequently asked questions have been answered for you in advance, allowing us that time away from the phones & computers to create & develop our business model, produce wonderful food & dispatch for you, our wonderful community!)

Thank you for choosing The Gluten Free Kitchen Company, Food & Wellness Brand

The Gluten Free Kitchen Company is based in Tralee, Co. Kerry (Ire).

We are a Food & Wellness Brand, we do not currently have a Traditional Bricks and Mortar Premises, we trade from our E-Commerce Website & Pop Up at Food Events throughout the year.

Our Small Production Kitchen is not open to the Public.

Preferred Date if available can only be held for 24hours to allow you arrange pre-payment after that the slot will be opened up to allow it to another customer.

We are a small kitchen so we have limited space so can only take on a limited amount of orders per day!

All Food Orders are prepared fresh and collections are from 2pm Daily - Monday to Saturday from our collection point in Boherbee, Tralee, Co. Kerry (Ire)

If you require an earlier collection time, your order can be slotted in for the day before your event for collection subject to there being availability.

Collections from our collection point are from 2pm to 9pm daily and pre-orders only!

Our customers collect their orders from our Market Stall or from a Tralee based collection point that has been our collection point since 2015, however the collection point is not our Business, it is an independent business who have been kindly facilitating our customers since 2015 for collection only. All dealings with The Gluten Free Kitchen Company is to be made directly through us!

For Fresh Food Orders

These include Confectionary, Cakes, Savoury, Breads, Scones, Fresh Stuffing, Market Stall, Seasonal including - Valentines, Mother's, Father's Day & Christmas.

The Gluten Free Kitchen Company own brand food products are a Luxury, Artisan Handmade, Fresh Food Product, Multi Award Winning and made to order using local Ingredients where possible.

Our products are EHO Compliant & Approved by the Coeliac Society of Ireland, Naturally “Free From” Gluten/ Wheat/ Oats/ Rye & Barley!

We also cater for other allergens upon request and some of our products are also naturally free from Egg, Sugar and other allergens which we clearly label on our products list online.

Please note that we are a dedicated Gluten Free & Coeliac Safe producer which means we do not use the Gluten Protein or grains that include Wheat, Rye, Oats or Barley in our production kitchen, however we do use other allergens such as Cows Dairy, Peanuts, Nuts, Soya, Eggs etc in our production kitchen. All allergens are clearly labelled on our product list on our website. Please inform us if you have any allergy. We comply fully with EU Allergen Legislation.

We also work with other Quality “Free From” Food & Wellness Brands which are available for purchase directly from our Online Store or via our Food-stall and can even be Purchased as part of our Hamper Service making life easier for you, let us organise your “Free From” Shopping Needs!

If you would like to place an order with The GFK Co., please follow the simple ‘Step-by-Step’ guide we have provided below and email your order via our Ordering Page

or You can place an order via Whatsapp on +353 (0) 86 2414349

Please note all our Cakes, Breads, Scones, Pastries & Savoury Options are made to order in small batches & on an order slot system.

Prepayment is required to secure ALL orders. We can only hold an order slot for 24hours max while we await prepayment. If we have not received a payment in that time we must offer the slot to the next customer.

If you would like to see our production style please check out our Instagram or Facebook Page for Photos.

We are a small artisan production kitchen so no one food order looks identically the same as they are made by hand, fresh to order on the day!

We do not currently produce Novelty & Wedding Cakes!

We can offer delivery or collection, please read our Delivery Section below for further information! Please note we are a Tralee (Co. Kerry, Ireland) based business. Delivery charges do apply outside of Tralee.

To Proceed with an Order, Continue to follow the steps below!

Cneasú & Wellness Brand Orders

Cneasú Wellness Hub is a Community Based Project, working with people who have experienced trauma through Chronic Illness, Addiction & Loss by hosting events where we can gather & hold space for where we are on our healing journey!

Throughout the Year we will be running Workshops, Retreats & Events where we will gather for Yoga, Sound Therapy, Meditation, Forest Bathing, Holistic Treatments or a simple cuppa and a group chat to encourage making new friendships and sharing our experiences with likeminded tribes!

To buy Tickets to any of our Events you can contact us direct or Purchase via Eventbrite

Cneasú by The Gluten Free Kitchen Company Services also include all Well-Being, Essential Oils, Skincare, Hygiene, Nutritional, Vitamin & Food Supplements, CBD/ Hemp, Sports & Weight Management Products including Protein Shakes, go to our Wellness Hub for information on our wide range of Wellness Brands or contact us to request an E-Brochure!

We currently work with Quality Wellness Brands from all over the world.

We love to work with all Brands especially more Irish Established Companies. Check out our Collaboration page for more information!

Wellness Brands can be ordered directly via our Ordering Page or telephone and can be delivered to your door Worldwide.

Doireann Barrett is a trained and experienced Wellness Advocate for our Recommended Brands with more than 30 years retail experience and will only recommend products that she personally uses as part of her lifestyle and can recommend based on our own customer satisfactions. If you would like more information on our full ranges or to become a Wellness Advocate, contact us directly for more information!

Please contact your own Medical Advisor for advise on any Medical Related Issues you may have before introducing new products into your lifestyle!

Event refunds & cancellations are subject to each Event Venue's T&C's.

Pre-Paid Event Tickets are NON REFUNDABLE - Events still have overheads that need to be covered so if you have Purchased a Ticket for our events and can not attend please feel free to discuss Re-Sale options.

Cneasú by The Gluten Free Kitchen Company do not take responsibility for Re-Sale of any Tickets.

Full Refund is Available to customers IF any event is cancelled by Venue or Host

Please continue reading to learn about Support Group & Event Safety Guidelines that have been put in place.

Orders can be made directly via The Gluten Free Kitchen Company or Eventbrite!

Cneasú Events, Workshops, Meet Ups & Retreats.

Each Event, Meet Up, Workshop & Retreat are subject to each venues Terms & Conditions and Prices for events will be advertised prior to events.

Age Restrictions do Apply! Most events are not suitable for Children or Toddlers. Over 16's welcome to some events but must be accompanied by an Adult who is a Legal Guardian or Parent/ Consenting Adult Family Member.

All Events are subject to changes and require pre payment to secure slots.

Pre - Paid Payment is Non Refundable.

Refunds are only available if Event has been cancelled by Host/ Event Organiser!

Follow this Community and engage via our Social Media Pages for all updates!

Please continue reading to learn about Support Group & Event Safety Guidelines that have been put in place.

Cneasú Event Tickets are available to purchase on Eventbrite.

To buy Tickets to any of our Events you can contact us direct or Purchase via Eventbrite

Event refunds & cancellations are subject to each Event Venue's T&C's.

Cneasú by The Gluten Free Kitchen Company do not take responsibility for Re-Sale of any Tickets.

Full Refund is Available to customers IF any event is cancelled by Venue or Host

Please note Booking Fees vary & can be higher on Eventbrite & other booking platform providers. You can also enquire about ordering direcetly through The GFK Co.

Cneasú is on Tiktok, Instagram, Facebook. We also have a Cneasú Whatsapp Group & Facebook Group Page! Click to Join!

Hamper/ Gift Wrapping Service!

We offer a Hamper/ Gift Wrapping Service via our Online Store.

This Service is available Locally to our Customers who are availing of Delivery or Collection in the Kerry area! (Co. Kerry, Ireland)

Courier Service Available, product dependent, please enquire via our contact form if unsure.

Our Hamper & Gift Wrapping Service Prices Vary depending on Size of Purchase Required. Please see our Hamper Page for details!

CREATE AWARENESS THROUGH MERCHANDISE

At The Gluten Free Kitchen Company we can offer a selection of Merchandise via our online store. COMING SOON!

This service is available locally to our customers who are availing of delivery or collection in the Kerry area! (Co. Kerry, Ireland)

For Nationwide Delivery Options, please discuss our options available with our Team that are suitable for Nationwide Courier Service!

Our Merchandise is available all year around, subject to order book availability!

BOOKS - RESEARCH INFORMATION - ENDOMETRIOSIS, COELIAC & GLUTEN FREE RESOURCES

The Gluten Free Kitchen Company introduced Book sales in March 2023 and plan to grow our stocks.

If you are a Publisher or Writer & would like us to review your Book for Sale on our Platform please get in touch!

For my Kerry customers who can collect their purchase from Tralee there is no Irish postage fee added. Shipment fee into Ireland is covered in the book costs but postage does apply for anyone who needs their book posted from Tralee nationwide!

Visit our Books Page Here!

Special Offers!

Each Season we upload our Special Offers & Recommended Products. This is your opportunity to avail of discounts on your favourite Products & Brands.

Orders for Special Orders must be emailed via our Ordering Page and must Quote the Special Offer Description.

Card Payment Facility are Available for Special Offers, See Payments below!

See our Special Offers Page for Seasonal Offers!

Pantry Ingredients

Having a well filled Pantry full of delicious Artisan Ingredients is always a must!

Check out some of our recommended brands which are available to purchase via the GFKC!

Check out our Collaboration Opportunities page if you are an Irish brand who would like to join our community and advertise your products among our community!

Christmas Order Book

Our First Christmas Order Book Opened in 2011 and has continued to open ever since on November 1st each year and closes December 14th to ensure we have enough ingredients available for our customer orders. Order Book is subject to availability.

Christmas Produce are available for collection ONLY from December 20th to December 23rd!

All our produce is available for collection or delivery in the Kerry (Ire) Area. Some of our Christmas range is suitable for nationwide courier service, please see courier details below! If you have any questions about our products & delivery/ collection service please message us.

Only Items available on our Christmas Menu is available for ordering the period of December 20th to December 23rd.

Last date for Courier Dispatch is December 16th 2024!

The GFK Co close for holidays from December 23rd until January 9th.

Pricelist launches November 1st each year!

Preferred Date if available can only be held for 24hours to allow you arrange pre-payment after that the slot will be opened up to allow it to another customer. We are a small kitchen so we have limited space so can only take on a limited amount of orders per day!

PLEASE BE AWARE OF SCAMMERS - DO NOT BE SCAMMED INTO THIRD PARTY SITES OR PLATFORMS. ALL BOOKINGS ARE MADE DIRECT THROUGH THIS WEBSITE FOR ALL EVENTS HOSTED/ SERVICES PROVIDED & PROMOTED BY CNEASÚ AT THE GLUTEN FREE KITCHEN COMPANY. WE USE A SECURE ONLINE PAYMENT LINK - WE WILL NEVER TAKE CARD DETAILS FROM ANY OF OUR CUSTOMERS!

To Proceed with Ordering

If you would like to order from any or all of our offering, Please Follow Steps One to Five Below!

Thank You for Choosing to Order from The Gluten Free Kitchen Company, we are a Micro SME so every order contributes to helping grow our business model.

Please be advised that All Food Orders are Subject to Order Book Availability.

We can only hold an order slot for a maximum of 24hours to allow for payment to be received to secure your preferred date.

We are a Small Scale Business and can only provide our Food Orders on a “Pre Order” Capacity when we are available.

All Orders Must be Paid in Full to Secure Date Availability!

We work on a “First Come, First Served” System!

You can also purchase our Food Selections and Wellness Brands at Our Market Stalls, keep an eye out on our Events Diary for Food Stall Dates & Locations!

Step One:

Browse our Price Lists via our Website and decide on what products you wish to order. Please ask if there is any product not listed as we may be able to accommodate!

Step Two:

Email your Food order list via our Ordering Page or via Whatsapp & Please include the following info:

A list of the products you want to order and the quantity
The Date you are hoping for!
Your full name, telephone number
Address (Address only if Delivery is required)
State if the order is for Food delivery (Co. Kerry, Ireland Only), Courier Service (Retail Brands & Some Food Items Only) or collection (Tralee, Co. Kerry, Ireland).
We will advise if items are not suitable for Courier Delivery! Food items with fresh cream, food that needs refrigeration, breads/ scones or Delicate Items are not suitable for Courier Service!
If you have a specific question or requirement (i.e. Date specific Birthday cake order, Allergens etc)
Please DO NOT place orders via our Social Media Platforms!

Step Three:

The Gluten Free Kitchen Company will respond in due course, during office hours, to acknowledge receipt of your order request and the amount payable.

We can also use this opportunity to address any specific questions raised.

Do not make online payments until you have received an acknowledgement of your order request.

Orders will then be confirmed as per our terms below.

Our Office Hours are Monday to Thursday 10.30 am to 5pm. Friday 10.30am to 3pm.

As we are mainly in the Kitchen or at a Market Stall/ Expo or Workshop, you may not get a response from our Phone or Email straight away however fear not, we always respond to emails and calls.

Please Allow a minimum of ONE WEEKS notice to secure your order, order book dependent.

We can facilitate last minute orders if there is availability in the order book however we still require order to be completed by close of business minimum of 24 hours before you require an order. We are flexible, we do understand life gets in the way at times or people plan last minute visits & occasions, if there is availability we are always happy to help!

Please Allow a minimum of TWO WEEKS notice if ordering customised cake toppers!

Please note some weeks are busier than others. Our Food-Stall Pop Up Season Runs from March to December each year so office is unattended during Food-Stall Events. December is a particularly busy time for us with Christmas orders so we appreciate your patience in our team being able to respond to all phone-calls and email enquiries!

Corporate & Event Catering Orders, require a minimum of 4 weeks notice, this is required to plan your event, site visits, menu planning etc.

Orders subject to order book availability.

Food Orders are subject to Order Slot Availability. Because we are a small production we do not have many daily slots available so it is a first come first served system. Slot is not confirmed without prepayment. Slots fill up quickly so order in advance to avoid disappointment.

It is advised to place your order well in advance especially for special occasions such as Birthday’s, Hen Parties, Baby Showers, Christenings, Communion or Confirmations & all special occasions to ensure Date Availability & to Avoid disappointment.

PLEASE NOTE DURING MARKET SEASON & CHRISTMAS, ORDER BOOK IS VERY LIMITED!

Step Four:

Make a Card Payment or you can set us up on your Online Banking Facility to transfer payments.

To Make a Card Payment Please Follow the Steps via the "Make a Payment" Page!

To do a Bank Transfer, note our Bank details below.

Bank	Address	IBAN	BIC
Bank Of Ireland	8 Lower Castle Street, Tralee, Co. Kerry V92 XC66	IE64 BOFI 9058 3864 2535 09	BOFIIE2D

Do an (Electronic) Bank Transfer or Card Payment for the amount the products cost.

All Payments must be Pre-Paid in full, in advance into Our Bank Account to secure Orders. Please See our Bank Details Above and follow the steps provided!

Be sure to save our bank details for quicker payment facility.

Step Five:

Once The GFK Co has received your bank transfer or Card payment in full, a confirmation Receipt/ Email is sent to you.

Be sure to Put your FULL Name in the Narrative to avoid delay in confirming order.

Your order will be dispatched thereafter to your delivery address or collection point which you will be notified of in advance.

Order is not confirmed until you receive this receipt.

Please note that The Gluten Free Kitchen Company do not take responsibility for over payment and due to bank charges a credit note only will be issued for over payment.

We do not give cash refunds.

Please do not transfer payment until you have received a “Total Payment Due” acknowledgement from our Orders Office when you place your order.

A Purchase with The Gluten Free Kitchen Company is Subject to our Terms & Conditions which are subject to changes and do not impact you statutory rights.

Please Note that our bank account is with Bank Of Ireland, for non BOI Customers be advised that it can take up to 5 working days for bank transfers to appear into our account.

Card payment appears into our Stripe Account instantly.

Order is not confirmed until we receive payment in Full into our Stripe or Bank Account, so we advise if you are paying by bank transfer and that if you are not an BOI customer please make payment directly into your nearest BOI branch into our account to ensure payment is guaranteed to secure your order date and avoid disappointment.

Card Payment via our Stripe Link appears in our Stripe Account instantly, we will confirm during office hours when we see payment at our end any questions related to your purchase.

Payment needs to be received in total no later than 48hours prior to order to confirm order (Office Hours). Orders are on a First Come First Serve System so early payment will secure your required date! This is subject to availability.

Thank You for your co-operation & Understanding, As our Business Model Grows our Pricing and Ordering Process will improve to facilitate our customers more conveniently so we Thank You for your patience and helping us grow!

Ordering – Terms & Conditions:

A minimum order of €20 is required for FRESH Food items and must be placed via our Website, by Email, Telephone or by Whatsapp.
Preferred Date if available can only be held for 24hours to allow you arrange pre-payment after that the slot will be opened up to allow it to another customer. We are a small kitchen so we have limited space so can only take on a limited amount of orders per day!
Minimum Order Excludes Price of Delivery where applicable.
No Minimum Spend is required for Food Stall Purchases or Wellness Brands.
Payment for Online Orders must be made in advance, in full, through bank transfer or Card Payment to confirm order.
Card Payments are available for ALL purchases including, Online Orders, Food Stall Sales & for our Wellness Brand Purchases.
Dairy, Egg & Sugar Free Options are available on request, Product Dependent
Product list and prices advertised are subject to change due to ingredient price increases.
Ambient, Skincare, Gift Sets, Wellness Products Available via Independent Brands with worldwide delivery available to your door. Postage Charges do apply. See Delivery Charges. No Minimum Order Required
Special Offers always excludes the price of delivery – T&C’s Apply. Special Offers can only be availed by placing orders via our Contact Page!
To avail of Free Local Delivery (Co. Kerry, Ireland) on Wellness products, orders must be placed via The GFKC office and pre paid. Subject to when Bulk Ordering is available Only!

Office Hours

Our Office Hours are Monday to Thursday 10.30 am to 5pm. Friday 10.30am to 3pm.

We Deliver Mondays to Saturdays.

As we are mainly in the Kitchen or at a Market Stall/ Expo or Workshop, you may not get a response from our Phone or Email straight away however fear not, we always respond to emails and calls.

Please Allow a minimum of ONE WEEKS notice to secure your order, order book dependent.

We can facilitate short notice orders subject to availability & ingredients/stock available.

All Food Orders are prepared fresh and collections are from 2pm Daily - Monday to Saturday from our collection point in Boherbee, Tralee, Co. Kerry (Ire)

If you require an earlier collection time, your order can be slotted in for the day before your event for collection.

Collections from our collection point are from 2pm to 9pm daily and pre-orders only!

Please note some weeks are busier than others. Our Food-Stall Pop Up Season Runs from March to December each year so office is unattended during Food-Stall Events.

December is a particularly busy time for us with Christmas orders please place orders during the advertised time frame to secure a slot for Christmas. Items advertised on our Christmas Menu are the only menu we cater for during the Christmas dispatch period due to capacity.

We appreciate your patience in our team being able to respond to all phone-calls and email enquiries!

We do not open for business Sunday's, Bank Holidays, Public Holidays, Christmas & Easter Celebrations! Please also allow for annual leave dates throughout the year.

Cancellations:

Cancellations must be made during office hours!

Office Hours are Monday to Thursday 10.30am to 5pm, Friday 10.30am to 3pm.

Cancellations made 48 hours prior to delivery for Fresh Food Product Orders will not be refunded.

50% of total Food order less any out of pocket costs will be refunded if cancelled one week prior to order being delivered, this is to cover loss of potential sales due to order book availability.

For Contract & Event Catering orders must be paid in FULL Three Weeks Prior to event to ensure orders with suppliers can be secured!

Cancellations of Christmas Cakes and Puddings are non refundable as they are made to order at time of confirmed order to ensure they are matured for Christmas.

50% of total Food order of all our Christmas orders less any out of pocket costs will be refunded if cancelled BEFORE the Ordering Deadline which is December 8th each year and prior to order being delivered, this is to cover loss of potential sales due to order book availability. Cancellations after Order Book Deadline will NOT be refunded.

Event refunds & cancellations are subject to each Event Venue's T&C's.

Cneasú by The Gluten Free Kitchen Company do not take responsibility for Re-Sale of any Tickets.

Full Refund is Available to customers IF any event is cancelled by Venue or Host.

Deliveries/ Collections:

FOOD PRODUCE & PERISHABLES

All our Food Products are Produced Fresh to Order in compliance with EHO & Food Safety Authority of Ireland Guidelines.

Please inspect all ready-to-eat, produce thoroughly at time of delivery/ collection.

Should you have any concerns relating to your order please inform the member of our team whom you are collecting the Order from or Who is doing the Delivery. Any concerns must be raised immediately to ensure you are receiving our Products at their Best! We can not deal with any complaints if the order has been removed from the presence of a Member of Our Team.

Due to product integrity and food safety concerns resulting from excessive handling, temperature control fluctuations, and other chain of product control quality issues, produce are not returnable once they have left our Company except at time of delivery or when purchased directly from our food stall events.

All Deliveries/ Collections are available from 2pm on Day of Agreed Order unless otherwise arranged. This is because all orders are Made Fresh on the Day of Delivery/ Collection.

Please note any delivery/ collection requested earlier than 2pm may be produced a day in advance. Earlier collections are only available if we are able to accommodate depending on how busy or quiet our order book is!

COLLECTION POINT:

Our Collection Point is in Tralee, Co. Kerry, Ire.

The Castle Off Licence at 80 Boherbee, Tralee, Co. Kerry, Ireland V92 TW90

Pre Orders are available for collection from our Market Stall or from the Castle Off Licence at 80 Boherbee, Tralee, Co. Kerry, Ireland V92 TW90

Please Note the Castle Off Licence is a Collection Point ONLY and not owned by The Gluten Free Kitchen Company so all customers are urged to check their order docket to ensure order collections are correct when collecting goods.

Please contact The Gluten Free Kitchen Company directly with any queries.

All Food Orders are prepared fresh and collections are from 2pm Daily - Monday to Saturday from our collection point in Boherbee, Tralee, Co. Kerry (Ire)

If you require an earlier collection time, your order can be slotted in for the day before your event for collection.

Collections from our collection point are from 2pm to 9pm daily and pre-orders only!

DELIVERY CHARGES & METHODS OF DELIVERY

Our Fresh Food Products are available for Collection or Delivery all Over Kerry. We have our own company owned Delivery Service available in the Kerry area! Charges do apply outside of 5KMs of Tralee town.

We Deliver Mondays to Saturdays from 2pm onwards. Earlier Deliveries can be organised.

We also offer customers the option to use a Courier Service which is an independent service to our company. This service is available for some Food Items and all of our wellness brands. Please note that couriers do not stand over damaged food products so courier service is provided at customers own risk. We can not refund damaged food products. All products will be packaged to the best of our ability and with Fragile Tape to notify courier, however we have zero responsibility over the handling of products after it leaves our HQ,

Courier Service can include ambient products that we deem will travel well and products that will survive a courier service journey however the courier company do not insure damaged food products so please use this service at your own risk. We can not guarantee handling of our products once they have left our company representatives. Please use courier service as your own chosen delivery method option & risk. We can not refund damaged Food Products after they have left our company.

We use Independent Courier Service Providers if required – Courier Charges from €7.50 to €25.00 with Courier (Product/ Courier Service Dependent).

An Post Fees for non food products i.e. Books & Merch begin from €6 upwards. An Post charge by weight i.e Zone 1 (Ireland & North of Ireland) Packet 100g €3.80, 200g €4.80, 500g €6.20 etc. Parcel 100g to 2kg €9 for Standard post which is not insured!

All Prices as subject to change!

We do not charge extra to deliver to courier depot or An Post as it is within our 5KMs delivery radius. Courier/ An Post fee is paid on behalf of the customer at the fee's the courier charges. Copy of receipt of Fee is available on request. Customer will be charged courier/ An Post fee as part of detailed ordering invoicing if courier/ An Post service is required.

No courier/ postal service on a Saturday or Sunday.

Courier/ An Post Service Delivery is Subject to Courier/ An Post T&C’s we cannot guarantee Next Day Delivery service with any of our chosen Courier/ Postal Service Providers. If you choose to go with a Courier/ Postal Service Option you will be issued with your individual tracking number which you can track where your parcel is. We have no control over dispatch once parcel has left our Company. Please note that courier volumes are dependent on seasonal trade.

Christmas Courier Service deadline is December 14th 2023. Courier Service T&C’s Apply. Courier Deadlines are subject to change!

Please ask what food items are suitable. We recommend Products such as our Christmas Cake & Puddings only!

Fresh Cream & Short Shelf Life Food Products are not suitable for courier service deliveries, these products ARE available via our own company owned delivery service!

Local Deliveries FREE of Charge within a 5 KM radius of Tralee ( Co. Kerry, Ireland) Town Centre.

Deliveries for same day with GFKC delivery is €2.50 per KM outside Tralee 5km radius.

Collection Service Available in our chosen collection point in Tralee, Co. Kerry, Ireland. This collection facility is a Collection Point Only not a GFK Co. Business.

For Our Wide Range of Wellness Brands We offer Nationwide (within Ireland) Delivery available.

We also offer Global Delivery on a Wide Range of our Wellness Brands

To cancel an order contact us via our Contact Form.

All Orders Subject to Availability.

Postage Fee Applies for all Wellness Brand Purchases.

Bulk Ordering available locally to Tralee customers, enquire regarding inclusion of Bulk Orders to avail of Free Shipping.

TOO GOOD TO GO APP

We are on the Too Good To Go App where we add overflow food items on occasion.

Please note this option is Subject to the Terms & Conditions of the Too Good To Go App and not a direct sale from our company.

EVENTBRITE

Our Events are available on Eventbrite and are Subject to Eventbrite Terms & Conditions.

Ticket Purchases are non refundable and Subject to Terms & Conditions. Please Read all The Gluten Free Kitchen Company Terms before purchasing tickets to events.

Registration to FREE events is also available on Eventbrite.

Booking Fees may vary on different booking site platforms. Please enquire with us direct before purchasing if you are unsure.

Stripe

Our Online Card Payment facility is with Stripe. All sales made through Stripe are subject to Stripe Terms & Conditions. All successful transactions will produce an automatic receipt which the customer receives. If you have not received your receipt please contact us direct.

Stripe charge The Gluten Free Kitchen Company to use this facility.

Do not make any payment until you have discussed purchase options with The Gluten Free Kitchen Company.

Please read Refund Terms on this page.

Revolut

Some of our Community preferred payment platform of choice is Revolut.

All sales made through Revolut are subject to Revolut Terms & Conditions.

All successful transactions will produce an automatic receipt which the customer receives. If you have not received your receipt please contact us direct.

Revolut charge The Gluten Free Kitchen Company to use this facility.

Do not make any payment until you have discussed purchase options with The Gluten Free Kitchen Company.

Please read Refund Terms on this page

SHELF LIFE & STORAGE

There is a natural shelf life on all of our Food Products. Please Note our Food Products are Made Fresh to Order so will have a natural shelf life of 3 to 5 days depending on Storage. It is advised that Cakes that do not contain Fresh Cream are stored in a Airtight container out of the Fridge for best Taste. Bread can be frozen on day of collection/ delivery. Best to slice in portions and wrap in Clingfilm not Tinfoil and will keep frozen for up to 3 months. Store bread covered in cling film in an airtight container for 3 to 5 days.

Free Samples:

We do not post out Free Samples.

If you would like to place an order with us please do so via our Ordering Page

On occasion we include samples of our wellness products with customer orders when in stock.

If you would like to sample our products and have not yet purchased from our Brand, please feel free to review our customer feedback and our Awards as a guide to our Quality and Positive Reputation within the Food Industry & Coeliac and Free From Communities.

Refunds:

Refunds are subject to genuine issues and will only be given in the form of a Credit Note once a Refund is agreed.

All issues must be discussed with HQ via our Contact Form.

Refunds and Returns on Wellness Retail Products are subject to each Brands T&C’s.

Cancellations must be emailed via our Contact Form!

Order is not confirmed or cancelled until email confirmation is received to you from our Office!

This does not affect your statutory consumer rights.

Labelling & Allergens:

The GFK Co. comply with EU Labelling & Allergen Legislation 2014 –

All our Menus/ Pricelists list all Allergens!

The GFK Co. is an EHO certified and a Dedicated Free From Gluten/ Wheat/ Oats/ Rye & Barley Facility and we can guarantee NO risk of cross contamination from these ingredients within our Production Kitchen.

We do use other ingredients listed on the allergen list which we cannot guarantee is free from cross contamination in our kitchen.

However, extreme care and due diligence is taken into account when catering for other allergen requests.

Please state clearly if you have any allergies other than Gluten or Wheat.

Our Team have received training from Food Safety of Ireland Authority & Bord Bia Food Stall Trading 2019 workshops and are approved by the Coeliac Society of Ireland since 2012!

Our Production Kitchen:

Our Production Kitchen is a small kitchen.

We do not facilitate collections from our Kitchen, collections are from our Collection Point or Market Stall only or delivery can be arranged. Terms Apply.

We are a dedicated Free From Gluten Producer.

We are registered with the Environmental Health Office (EHO).

All Allergens are listed on our Menus please be aware we are a dedicated Free From Gluten/ Wheat/ Oats/ Barley & Rye Producer but we do use other allergens such as Eggs, Dairy etc in our Production & we comply with Food Safety Authority of Ireland EU Legislation.

We can only facilitate a limited menu due to kitchen capacity so our ordering system is on a limited availability.

We are always working on raising the capital to scale up our business so we can move into a larger kitchen and eventually hire a larger team but this is fully dependent on the loyalty of our customers & community to help us produce and grow.

We appreciate each and every order we received and are grateful for our independent Irish Business.

Support Groups:

The Gluten Free Kitchen Company Host Monthly Coeliac /Gluten Free & Cneasú Wellbeing Community Support Groups.

The Kerry Meet Up Launched on May 12th 2022 initially in collaboration with the Coeliac Society of Ireland and merged in 2024 as part of the Cneasú Community Project and we meet up once a month and to create a Community where we gather, learn, support each other and run events throughout the year.

We also collaborate on occasion with other communities nationwide and internationally!

The Support Group is open to all the community, all are welcome!

This Community is also open to Food Producers, Services, the Hospitality Sector & Medical Professionals who would like to showcase, present &/ or learn how to support our Community better!

Join Our Whatsapp & Facebook Community Group Pages for more information.

Click to Join:- Whatsapp &/or Facebook

For more information see our Support Group Page!

Please read on for Safety Guidelines.

Cneasú Holistic Hub & Wellbeing Community

CneasÚ (Kna 'Su) means Healing in the Irish Language

I am trained in Holistic Wellness Practices and CneasÚ was born out of more than 30 years of learning from indigenous tribal rituals, holistic therapies and sharing with this community a range of lifestyle tips I use to help benefit life living with my health conditions.

I am currently studying for my Diploma in Psychology & Mental Health and working with people who have experienced trauma through Chronic Illness, Addiction and Loss by hosting events where we can gather and hold space for where we are on our healing journey!

Throughout the Year we run Workshops, Retreats, Casual Coffee Meet Ups & Events where we gather for guided Yoga, Meditation, Forest Bathing, Walks, Sound Therapy, Holistic Treatments and make new friendships and sharing our experiences with likeminded tribes!

Follow this Community and engage via our Social Media Pages for all updates!

Cneasú is on Tiktok, Instagram, Facebook. We also have a Cneasú Whatsapp Group & Facebook Group Page! Click to Join!

Cneasú Wellbeing Community is an inclusive space, please read on for Safety Guidelines.

Medical Claims:

All information provided in this community is based off Lived Experiences and resources that are available to us from Reputable Sources such as Health Organizations & Departments of Health.

We Do Not Make Any Medical Claims so please contact a Reputable Medical Professional &/ or Medical Specialist, Healthcare Provider or Department of Health for all Medical Advice on any symptoms you may be experiencing and seek Medical Advice at all Times from your GP (General Practitioner)

Disclaimer:

All information on this website is subject to change. All information posted is subject to Intellectual Property Guidelines.

It is advised that you consult your Medical Advisor before you introduce new products into your lifestyle!

If you feel that our Information is Incorrect, Mis-information or outdated please let us know.

Be Kind - we are always learning and evolving and run our platforms ourselves - we don't have a Marketing Budget to hire Marketing Managers!

We don't bite only when trying some delicious food options - we bite the food that is!!

Social Media:

Please Feel Free to Follow our Social Media Platforms.

Age Restrictions apply - If under 18 please seek permission from you legal Guardian, Parent or Consenting Adult before engaging in our Platforms.

We are currently active on Facebook, Twitter, Instagram, TikTok, Snapchat & Whatsapp!

For Whatsapp add +353 (0) 862414349 to your contacts!

All we ask is that you respectfully engage with us via our Platforms.

The Online Safety and Media Regulation Act 2022 also known as "Coco's Law" applies to all Online & Offline Engagement.

Get Social with us by posting positive reviews, sharing/ liking/ tagging our posts & stories.

Online Trolling, Abuse or Negative Reviews will not be tolerated at any time and will be reported & Removed.

Online & offline etiquette applies to all our Platforms.

Please refrain from Slanderous Reviews & Comments regarding our Brand.

Any Negative & Slanderous Online Posts will be passed onto our Legal Advisors at all times. This includes negative one sided reviews, comments or screenshots relating to our Brand Identity on any Online Groups or Forums.

Should you have any issues with our Brand please contact us via email direct & refrain from Public Posts and we will respectfully deal with any issues.

In a world where we can be anything, lets Be Kind!

Safety Guidelines within our Community online & offline:

The Online Safety and Media Regulation Act 2022 also known as "Coco's Law" applies to all Online & Offline Engagement.

Please refrain from contacting anyone's telephone number from Whatsapp Groups without prior consent requested within Whatsapp Groups!

Do Not Bully, Judge, Patronise, Belittle, Discriminate, Attack or Harass anyone within our Communities - this includes Online & Offline Communication.

Everyone is entitled to their own Views & Opinions - Do not criticize or shame anyone's point of view or opinions if they do not align with yours - respectful conversation is welcomed at all times but please refrain from intense disagreements.

If you feel there is Misinformation being shared please reach out and we can review it.

Our community is Inclusive of All Gender Identification.

All Religious Beliefs are welcome.

All National & International Cultures are welcome to join any of our events and platforms.

Our Community is a Safe Space for everyone - if you do not feel safe please inform a group facilitator or admin and we will guide you to appropriate measures to safe guard everyone.

We have no control over vetting anyone individually who join group activities but please alert a group admin, or facilitator if you have a complaint or concern to make - this can be done in private through scheduling a call or sending an email and we will advise safety net guidelines to follow.

If we do not respond immediately we will get to all communication as soon as we can.

Screen Shots & Screen Recording is Not Permitted within any Online Groups.

What is discussed within Group Forums can not be discussed without the persons consent outside of Group Forums, Events or Platforms.

Video Recording & Photography at events is not permitted unless consent has been given.

Please do not share any links, photos or voice-notes without prior consent of the person who has shared with the group.

All GDPR Legislation applies to all our community.

Defamatory Posts or Comments against anyone is forbidden this includes Medics, Hospitals, Clinics, Businesses, Social Media Platforms/ Channels or individuals in general.

Online Group Admins Reserve the right to remove comments at any time.

You are welcome to add anyone to our Events or Groups.

If the Community does not align with your interests or values please feel free to remove yourself at any time.

We reserve the right to Remove, Report & Block any person from any of our Social Media Platforms.

Please schedule a call or send an email if you would like to air any grievances or discuss any issues regarding our Business, Brand or Community.

Our Safety Guidelines are subject to change and improvement at all times. If we are missing anything, please inform us and we will update.

We would like to take this opportunity to thank you for your custom and your continued support to help our brand & community grow since 2011!

To place an order please call us during office hours on +353 (0) 86 241 4349 or tap the Order Now button.

Please ensure you have read our Ordering Terms & Conditions in full before placing any orders. All orders are subject to ordering book terms and conditions.

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Contact Us

If you have any questions or would like more information on any of our produce, get in touch we'd love to hear from you!

Phone: +353 (0)86 241 4349
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Email us via our Contact Form