Welcome to The Gluten Free Kitchen Company

Food • Wellness • Community

Thank you for choosing to support a small, independent Irish brand.

The Gluten Free Kitchen Company is a micro food and wellness business based in Tralee, Co. Kerry (Ireland). We do not currently have a traditional bricks-and-mortar premises. We trade through:

• Our e-commerce website

• Pop-up food events & market stalls throughout the year

• Local collection point in Tralee, Co. Kerry (Ire) Only!

Our small production kitchen is not open to the public.

This page explains:

• How to place an order (food, hampers, wellness, books, merch)

• Our office hours, payments & delivery

• Cancellations, refunds & Christmas orders

• Cneasú events, retreats & crowdfunding

• Community guidelines, safety & medical disclaimers

Please read to the end – it answers our most frequently asked questions and allows us to spend more time producing food, running events and supporting our community.

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About Our Food

• We are a dedicated Free From Gluten production kitchen.

• We are EHO compliant, registered with the Environmental Health Office, and approved by the Coeliac Society of Ireland since 2012.

• All products are naturally free from:
  Gluten, Wheat, Oats, Rye & Barley.

• We may also offer products that are dairy-free, egg-free, sugar-free or free from other allergens, product-dependent.

• We do use other allergens in our kitchen, such as dairy, eggs, nuts, peanuts, soya etc. All allergens are clearly labelled on our product lists and menus. It is the legal obligation of the customer to highlight allergens upon ordering and to acknowledge the allergens that are present in our kitchen. We use an allergen list on every order!

• We comply fully with EU Allergen & Labelling Legislation.

Please tell us clearly if you have any allergies other than gluten/wheat.

Our food range includes:

• Fresh Cakes, Confectionery & Treats

• Breads (currently unavailable) & Scones

• Savoury Options

• Fresh Stuffing

• Seasonal ranges – Valentine’s, Mother’s Day, Father’s Day, Christmas, Easter.

• Celebration ranges - Baptism, Christening, Birthdays, Wedding celebrations not wedding cakes, Hens/Stags etc.
• Edible Custom Made Cake Toppers available to order - notice required.

• Selected products suitable for national courier delivery (no fresh cream or fragile items)

We do not currently produce novelty or wedding cakes.

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How to Order – Step by Step

All food is made fresh to order in small batches. We operate on a limited order slot system and a first-come, first-served basis.

Step 1 – Browse

• Visit our website to view food price lists, wellness brands, books, hamper options and seasonal special offers.

• If there’s an item you don’t see listed, feel free to ask – we may be able to accommodate.

Step 2 – Send Your Order Request

Please do not place orders via social media DMs.

Send your order via:

• Our Ordering Page on the website, or

• WhatsApp: +353 (0) 86 241 4349

• Phone Calls must be pre-scheduled as we do not have a full time office attendant to cater for all telephone calls.

Include:

• Your full name and telephone number

• Address (if you require delivery)

• The products you wish to order & quantity

• Your preferred date

• Whether it’s for:

  • Local collection (Tralee, Co. Kerry),

  • Food delivery within Co. Kerry, or

  • Courier (retail/ambient brands & some food items only)

• Any allergen information

• Any special requirements (e.g. birthday message, specific time constraints, etc.)

Step 3 – Confirmation & Quote

• We will respond during office hours to acknowledge your request and confirm:

  • Availability

  • Total amount payable

  • Any relevant notes (items not suitable for courier, allergens, etc.)

• Please do not make any payment until you receive this acknowledgement and total.

Order slots:
A preferred date can only be held for 24 hours while we await pre-payment. After 24 hours, unused slots are released to the next customer.

Step 4 – Payment

All orders must be pre-paid in full to secure your date.

You can pay by:

Bank Transfer or Revolut Payments Only

• Our secure online card payment link (Stripe) is not currently in use.

• Revolut transactions show instantly in our Revolut account.

• We will send the link with invoice via Whatsapp or Email Orders Only!

• We will never ask you to share card details directly with us.

Bank Transfer

Bank: Bank of Ireland
Address: 8 Lower Castle Street, Tralee, Co. Kerry V92 XC66
IBAN: IE64 BOFI 9058 3864 2535 09
BIC: BOFIIE2D

• Please transfer the full amount due.

• Include your FULL NAME in the narrative to avoid delays.

• For non-BOI customers, transfers can take up to 5 working days to reach us, so please allow extra time or pay directly into a BOI branch if your order is urgent.

Payment must be received no later than 48 hours before your order date (during office hours). Early payment secures your slot and avoids disappointment.

We do not give cash refunds on over-payments.
If an over-payment occurs, a credit note will be issued.

Step 5 – Order Confirmation & Collection/Delivery

• Once payment is received in full, we will send you a receipt/confirmation email or message.

• Your order is not confirmed until you receive this receipt.

• You will be advised of:

  • Collection point & time, or

  • Delivery arrangements and approximate time slot.

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Minimum Order & Money-Off Vouchers

• Minimum order for fresh food items: €20 (excluding delivery).

• No minimum spend for food stall purchases or wellness brands.

• Money-Off Vouchers:

  • One voucher per total order.

  • Must be signed, dated and posted/ scanned to us in advance.

  • Credited manually to your account.

  • Available occasionally on flyers at events we sponsor.

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Office Hours

Orders, admin & queries:

• Monday–Thursday: 10:30am – 5:00pm

• Friday: 10:30am – 3:00pm

We are often in the kitchen, at market stalls, expos or workshops, so we may not answer immediately – but we always return calls and emails.

Please allow:

• Minimum 1 week’s notice for standard food orders (order book dependent)

• Minimum 2 weeks’ notice for customised cake toppers

• Minimum 4 weeks’ notice for corporate & event catering (site visits, menu planning etc.)

During market season (March–December) and especially December, our order book is very limited.
Christmas ordering deadlines are advertised annually on our website.

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Collections

Collection point (Tralee):

The Castle Off Licence
80 Boherbee, Tralee, Co. Kerry, Ireland V92 TW90

• This is a collection point only – it is not part of The Gluten Free Kitchen Company.

• All queries must be directed to us.

Collection times:

• 2pm – 9pm, Monday to Saturday (pre-orders only)

• If you need an earlier collection, your order may be prepared the day before your event, subject to availability.

Please check your order at collection.
Concerns must be raised immediately, while a member of our team or the collection point staff is present.
We cannot address complaints once the order has left the collection point without being checked.

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Deliveries & Courier

Local Delivery (Kerry)

• We operate our own company delivery service across the Kerry area.

• Free delivery within a 5km radius of Tralee town centre.

• Outside this radius, delivery is from €2.50 per km.

• Deliveries are usually from 2pm onwards, Monday to Saturday. Earlier deliveries may be possible subject to the order book.

Courier & Postal Services

Some ambient food products, books, wellness brands and merch may be suitable for courier/postal delivery.

• Courier charges generally range from €7.50–€25, depending on product and service.

• An Post postage costs apply for books & merch (charged by weight).

• We do not charge extra to deliver to a courier depot or An Post in Tralee (within our 5km radius).

• Once items leave our HQ, we have no control over handling.

• Courier companies do not insure damaged food products – using this option is at the customer’s own risk.

• We package all items carefully and label as Fragile where appropriate.

Fresh cream, short shelf-life and delicate products are not suitable for courier. These are only available for local collection or our own delivery service.

You will receive a tracking number for courier/postal orders.
Courier/postal services operate under their own T&Cs and delivery times may vary, especially in peak seasons.

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Christmas Order Book

• Our Christmas Order Book opens each year on November 1st and closes by mid-December (exact date advertised annually).

• Christmas products are available for collection only between December 20th and 23rd.

• Only items on our Christmas Menu are available during the Christmas dispatch period.

• Last date for Christmas courier dispatch is advertised each year.

• The GFK Co. closes for holidays from December 23rd until early January (dates announced on the website).

Christmas orders are subject to availability. Early booking is essential.

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Cancellations & Refunds (Food & Events)

Food Orders

• Cancellations must be made during office hours and via our Contact Form or email.

• An order is not confirmed as cancelled until you receive written confirmation from us.

Fresh Food Orders:

• Cancellation within 48 hours of delivery/collection: no refund.

• Cancellation one week prior to order date: 50% refund (less any out-of-pocket costs), to cover lost order slots and ingredients.

Christmas Orders:

• Christmas cakes & puddings are made to order and are non-refundable once confirmed.

• For other Christmas orders, cancellations before the Christmas order book deadline may receive up to 50% refund (less costs).

• Cancellations after the Christmas deadline are not refundable.

Events, Workshops & Retreats

• Cneasú event tickets are sold directly and via Eventbrite and are subject to:

  • Each venue’s T&Cs, and

  • The T&Cs of the booking platform (e.g. Eventbrite fees).

• Pre-paid event tickets are non-refundable, as events still have overheads even if a guest cannot attend.

• You are welcome to discuss ticket re-sale options between community members, but Cneasú / The Gluten Free Kitchen Company do not take responsibility for the re-sale of tickets.

• Full refunds are available only if an event is cancelled by the venue or host.

Refunds on wellness retail products are subject to each individual brand’s T&Cs.

All refunds, where agreed, are issued as credit notes unless otherwise stated.
This does not affect your statutory consumer rights.

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Shelf Life & Storage

Our products are fresh, handmade and free from preservatives, so they have a natural shelf-life:

• Cakes (no fresh cream): 3–5 days in an airtight container, out of the fridge for best taste.

• Bread/ Scones:

  • Freeze on day of collection/delivery for up to 3 months.

  • Slice, wrap in cling film (not foil) and store in an airtight container for 3–5 days.

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Wellness Products & Brands

We also offer a wide range of wellness products, including:

• Essential oils & wellbeing products

• Skincare & hygiene

• Nutritional & vitamin supplements

• CBD/Hemp products

• Sports & weight management products (including protein shakes)

Wellness brands can be:

• Ordered via our Ordering Page or telephone

• Delivered nationwide within Ireland

• Delivered globally for selected brands (postage fees apply)

Doireann Barrett is a trained and experienced Wellness Advocate with over 30 years’ retail experience. We only recommend products that we personally use and have strong customer feedback on.

Please always consult your own medical adviser before introducing new supplements or wellness products into your lifestyle.

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Books & Resources

We also stock a growing range of books and resources on:

• Endometriosis

• Coeliac disease

• Gluten-free living and related topics

• For Kerry customers who can collect in Tralee, the inbound shipping cost is already included in the book price – no extra Irish postage.

• For customers who need books posted within Ireland, An Post charges apply.

If you are a publisher or writer and would like us to review your book for possible sale on our platform, please get in touch.

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Hampers, Gift Wrapping & Merchandise

Hampers & Gift Wrapping

• Available via our Online Store for local customers in Kerry (collection or local delivery).

• Prices vary depending on basket size and contents.

• Courier options are available for suitable products – please contact us to confirm.

Merchandise

We are developing a range of brand merchandise to help create awareness around:

• Gluten-free living

• Coeliac disease

• Endometriosis and chronic illness

• The Free From & Wellness Community

Merch will be available:

• Locally in Kerry for collection/delivery

• Nationwide via courier/post, product-dependent

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Cneasú Wellness Hub & Community

Cneasú (Kna’su) means healing in the Irish language.

Cneasú is our community-based wellness hub, supporting people who have experienced trauma through chronic illness, addiction and loss. We offer safe, inclusive spaces to gather, connect and heal through shared experience.

Doireann Barrett (Founder of Cneasú & The Gluten Free Kitchen Company) has spent more than 30 years immersed in holistic wellness practices, indigenous healing rituals, and lifestyle methods that support living with chronic health conditions. In 2022–2023 she completed her Diploma in Psychology & Mental Health to better support community members navigating trauma, while continuing her studies full-time in Journalism, Radio & Podcasting with Kerry College / Radio Kerry having qualified with a Distinction in November 2025.

Alongside her lived experience, she has completed extensive training across mental, physical and holistic wellbeing, including:

• Mental Health First Aid (2024)

• Sports Nutrition Studies (2020)

• Diploma in Psychology & Mental Health (2022–2023)

• Suicide Prevention First Aid (2025)

• Crystal Healing & Pendulum Healing (2017)

• Reiki Level 1 (2011)

 

Season 1 of Cneasú the Podcast went live on Spotify on September 20th 2025, marking a major milestone in our storytelling, advocacy and community-building journey.

Cneasú began as a small monthly support hub in our café in Ivy Terrace, Tralee (2012–2014), later moving online in 2015. It officially became Cneasú in 2021, and has continued to grow into a vibrant, supportive community offering:

• Workshops & holistic practices

• Annual retreats

• Casual meet-ups

• Sound therapy, meditation & yoga

• Forest bathing & walks

• Peer support & connection

Events & Retreats

• Our first retreat took place in March 2024, followed by March 2025, with our annual retreat returning March 6–8, 2026 at Ballygarry Estate & Spa, Tralee.

• Guests travel from across Ireland and the UK for rest, reflection and connection.

• Tickets can be purchased:

  • Directly from us, or

  • Via Eventbrite (booking fees may vary by platform).

Cneasú Crowdfund

We are currently crowdfunding to:

• Build and maintain an independent Cneasú website (cneasu.ie)

• Support event costs, retreats & meet-ups

• Fund Season 2 of Cneasú the Podcast

• Support a documentary on the Irish Endometriosis Framework and the lived experiences of those waiting for adequate care

• All pledges are non-refundable.

• Each pledge receives a receipt of pledge.

• Pledges can be made via Revolut, idonate or bank transfer (details provided in our Crowdfund Brochure).

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Support Groups

The Gluten Free Kitchen Company hosts:

• Coeliac / Gluten Free Support Groups

• Cneasú Wellbeing Community meet-ups

These groups:

• Launched in 2012 and in May 2022 we partnered with the Coeliac Society of Ireland until 2024 during their national program that they no longer facilitate.

• We Merged fully into the Cneasú Community Project in 2024

• Are open to all community members, including:

  • People living with chronic illness

  • Family members and carers

  • Food producers & hospitality professionals

  • Medical professionals who wish to learn more

Join our WhatsApp & Facebook Community Group Pages for details and upcoming meet-ups.

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Cneasú & GFK Co. Community Guidelines

A Safe, Supportive & Inclusive Space

The Cneasú Community is a holistic hub created for those navigating Chronic Illness, trauma, life transitions, or the challenges of accessing appropriate care and support. Our community is built on compassion, lived experience, and creating safer spaces where people feel seen, heard, and understood.

Before joining our WhatsApp groups, online platforms, or engaging in any of our community spaces, please read the guidelines below.

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1. Peer-Support Only (No Medical Advice)

All information shared within our community is based on lived experience and publicly available resources from reputable health organisations.
Cneasú does not provide medical advice, diagnosis, or treatment recommendations.
Please consult your GP, specialist, or qualified healthcare professional for all medical concerns.

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2. Respect, Kindness & Confidentiality

Cneasú is a non-judgemental space where people share very real and often vulnerable experiences.
We ask all members to:

• Treat others with compassion and respect

• Avoid dismissing or minimising someone’s lived experience

• Maintain confidentiality at all times

• Use considerate, trauma-informed language

We will remove any behaviour that causes harm, distress or division within the community.

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3. No Self-Promotion Across Any Platform

To preserve the safety and integrity of the Community, self-promotion is strictly prohibited across all platforms, including:

• WhatsApp groups

• Social media pages

• Website comment threads

• Community events

• Direct messages within group spaces

This includes promoting businesses, services, products, personal pages, fundraisers, classes, or commercial content of any kind.

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4. Pre-Approved Links Only

All external links, resources, and shared posts must be approved by the admin team before posting.
This protects the community from misinformation, unsafe content, and unsolicited promotion, ensuring our platforms remain supportive and trustworthy.

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5. Collaboration Requests

Cneasú & the GFKCo welcomes meaningful, aligned collaborations that support our wider community.
If you would like to collaborate with us — through events, workshops, sharing professional expertise, podcast involvement, or community projects — please contact us directly:
📩 Email: info@thegfkitchenco.ie
We are always open to connecting with individuals and organisations who share our mission and values.

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6. Zero Tolerance for Harmful Behaviour

To keep this a safe environment, the following are not permitted:

• Bullying or harassment

• Misinformation

• Unverified medical claims

• Intrusive private messaging

• Discrimination of any kind

• Judgmental, inflammatory, or harmful language

Any breach may result in removal for the protection of the wider community.

Screenshots related to Cneasú Communication that is sent to Third Parties and Posted into Social Media Platforms will be reported legally.

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7. A Space to Be Seen & Supported

Cneasú & the GFKCo exists to provide connection and understanding for those whose realities are often hidden, minimised, or misunderstood.
Whether you are newly diagnosed, awaiting answers, navigating long-term illness, or supporting someone you love — you belong here.

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Safety, Community & Online Guidelines

Cneasú and The Gluten Free Kitchen Company aim to provide safe, inclusive, respectful spaces – both online and offline.

Legal & Safety

• The Online Safety and Media Regulation Act 2022 (“Coco’s Law”) & GDPR applies to all engagement.

• Online trolling, abuse, harassment, slander or negative one-sided reviews will be reported and removed.

• Defamatory comments about individuals, medics, hospitals, clinics, businesses or platforms are forbidden.

• We reserve the right to remove, report & block anyone from our platforms at any time.

Respect & Inclusivity

• No bullying, judging, patronising, belittling or attacking others.

• Respect different experiences and opinions – disagreements are fine, disrespect is not.

• Our community is inclusive of all gender identities, religions, nationalities and cultures.

• If you feel unsafe, please contact an admin or facilitator privately so we can support you.

WhatsApp, Social Media Posts including Stories & Closed Groups

To help protect our community:

• From February 2025, all WhatsApp members are required to sign a Consent & Guidelines Form and provide ID to verify identity.

• Contacting members privately via their phone number without prior consent (within the group) is discouraged.

• Screenshots, screen-recording, forwarding of messages, photos or voice-notes outside the group is not permitted.

• Discussions within closed groups must remain confidential unless consent is given.

• Video recording and photography at events is not permitted without consent.

All data is handled in line with GDPR.

If the community no longer aligns with your interests or values, you are always free to leave the group or unfollow.

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Social Media

We are currently active on:

• Instagram

• Facebook

• TikTok

• WhatsApp

• LinkedIn

• (Occasionally) other social platforms

Age restrictions apply – if you are under 18, please seek permission from your legal guardian or parent before engaging with our platforms.

We warmly welcome:

• Positive reviews

• Sharing, liking, tagging and recommending our content

• Honest, respectful feedback via email if issues arise

If you have a concern about our brand or experience, please email us directly instead of posting negatively online. We will always do our best to respond respectfully.

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Medical Disclaimer

• All information shared in our communities, events and on our platforms is based on lived experience and resources from reputable sources (health organisations, Departments of Health, etc.).

• We do not make medical claims.

• Our platforms and support groups are not a medical advisory service.

Always consult a GP, specialist or healthcare provider about medical symptoms, diagnoses, treatment options and before using new wellness products or supplements.

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Intellectual Property & Website Disclaimer

• All content on this site and on our platforms is subject to Intellectual Property Guidelines.

• Information is subject to change as our business and community evolve.

• If you believe any information is incorrect or out of date, please let us know – we are always learning and improving.

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Thank You

Since 2011, every single order, ticket, share, like, review and kind word has helped this micro Irish business and community to survive and grow.

Thank you for:

• Choosing to support a small, independent Food & Wellness brand

• Trusting us with your celebrations, health journeys and community spaces

• Helping us build Cneasú, Cothú and The Gluten Free Kitchen Company into the supportive, heart-led community it is today