Terms & Conditions

The GFKC’s own brand products are Luxury, Artisan Handmade, Multi Award Winning and made to order using Fresh Real Ingredients. Our products are EHO Certified Dedicated, Naturally Free from Gluten/ Wheat/ Oats/ Rye & Barley! We also cater for other allergens upon request and some of our products are also naturally free from Egg, Sugar and other allergens which we clearly label on our products list online. We also work with other Quality Free From Food & Wellness Brands which are available for purchase directly from our Ordering Team and can even be Purchased as part of our Hamper Service making life easier for you, let us organise your Free From Shopping Needs!

If you would like to place an order with The GFK Co., please follow the simple ‘Step-by-Step’ guide we have provided below.


Step One:

Browse our product catalogue and decide on what products you wish to order. Please ask if there is any product not listed as we may be able to accommodate! We also sell Wellness Products which can be delivered to your door Worldwide. Click Here.

Step Two:

Email your order list to orders@thegfkitchenco.ie Please include the following info:

Step Three:

The Gluten Free Kitchen Company will respond in due course, during office hours, to acknowledge receipt of your order and the amount payable. We can also use this opportunity to address any specific questions raised. Do not make online payments until you have received an acknowledgement of your order request. Orders will then be confirmed as per our terms below.
Office Hours are Monday to Thursday 10.30 am to 5pm. Friday 10.30am to 3pm.
As we are mainly in the Kitchen in the Mornings you may not get a response from our Phone or Email until the afternoon however fear not, we always respond to emails and calls during Office Hours.
Please Allow a minimum of 72 hours notice to secure your order. Corporate & Event Catering Orders, require a minimum of 2 weeks notice, this is required to plan your event, site visits, menu planning etc.
Orders subject to order book availability. It is advised to place your order well in advance especially for special occasions such as Birthday’s, Hen Parties, Baby Showers, Christenings, Communion or Confirmations & all special occasions to ensure Date Availability & to Avoid disappointment.

Step Four:

Do an (Electronic) Bank Transfer for the amount the products cost.

Bank Address IBAN BIC
Bank Of Ireland 8 Lower Castle Street, Tralee, Co. Kerry V92 XC66 IE64 BOFI 9058 3864 2535 09 BOFIIE2D

Step Five:

Once The GFKC has received your bank transfer and payment in full, a confirmation Receipt/ Email is sent to you. Your order will be dispatched thereafter to your delivery address or collection point. Order is not confirmed until you receive this receipt. Please note that The Gluten Free Kitchen Company do not take responsibility for over payment and due to bank charges a credit note only will be issued for over payment. We do not give cash refunds for over payments. Please do not transfer payment until you have received a “Total Payment Due” acknowledgement from our Orders Office when you place your order.
Please Note that our bank account is with Bank Of Ireland, for non BOI Customers be advised that it can take up to 5 working days for bank transfers to appear into our account. Order is not confirmed until we receive payment in Full, so we advise that if you are not an BOI customer please make payment directly into your nearest BOI branch into our account to ensure payment is guaranteed to secure your order date and avoid disappointment. Payment needs to be received in total no later than 48hours prior to order to confirm order (Office Hours). Thank You for your co-operation!
As our Business Model Grows our Pricing and Ordering Process will improve to facilitate our customers more conveniently so we Thank You for your patience and helping us grow!
We are also a PayPal customer and do accept Paypal Payments. Please enquire further via info@thegfkitchenco.ie

Orders – Terms & Conditions:

Cancellations:

Cancellations must be made during office hours Monday to Thursday 10.30am to 5pm, Friday 10.30am to 3pm.
Cancellations made 48 hours of delivery for regular Fresh Product Orders will not be refunded.
50% of total order less any out of pocket costs will be refunded if cancelled one week prior to order being delivered, this is to cover loss of potential sales due to order book availability.
For Contract & Event Catering orders must be paid in FULL Two Weeks Prior to event to ensure orders with suppliers can be secured!
To cancel an order: Email: orders@thegfkitchenco.ie or Telephone: 086 2414349
Seasonal Orders:- Orders must be paid in FULL at time of ordering to secure your order. Limited Stock available for Seasons such as our Popular Christmas Range.
Cancellations of Christmas Cakes and Puddings are non refundable as they are made to order at time of confirmed order to ensure they are matured for Christmas.
50% of total order of all other seasonal orders less any out of pocket costs will be refunded if cancelled BEFORE the Ordering Deadline which is December 8th 2018 and prior to order being delivered, this is to cover loss of potential sales due to order book availability. Cancellations after Order Book Deadline will NOT be refunded.
Christmas Courier Service deadline is December 17th 2018. Courier Service T&C’s Apply.

Deliveries:

PRODUCE & PERISHABLES
Please inspect all ready-to-eat, produce thoroughly at time of delivery. Due to product integrity and food safety concerns resulting from excessive handling, temperature control fluctuations, and other chain of product control quality issues, produce are not returnable except at time of delivery or when purchased directly from our food stall events.
Refunds will only be given in the form of a Credit Note.
Refunds and Returns on Wellness Retail Products are subject to each Brands T&C’s.
To cancel an order: Email: orders@thegfkitchenco.ie or Telephone: 086 2414349
Order is not confirmed or cancelled until email confirmation is received!
This does not effect your statutory consumer rights.

Local Deliveries Free of Charge within a 5 mile radius of Tralee.
Nationwide (within Ireland) Delivery available with Courier Service if required – Courier Charges Approx €12.50 with Courier (Product Dependent). No courier service on a Saturday. Delivery Subject to Courier T&C’s we can not guarantee Next Day Delivery service with any of our chosen Courier Service Providers.
Deliveries for same day is €1.50 per KM outside Tralee 5km radius. Subject to Availability
Wellness Products Online Retail Store Also Available with Global Delivery. Postage Fee Applies.
Labelling & Allergen EU Allergen Legislation 2014 – The GFK Co. is EHO certified and a Dedicated Free From Gluten/ Wheat/ Oats/ Rye & Barley Facility and we can guarantee NO risk of cross contamination from these ingredients within our Production Kitchen. We do use other ingredients listed on the allergen list which we cannot guarantee is free from cross contamination in our kitchen. However, extreme care and due diligence is taken into account when catering for other allergen requests. Please state clearly if you have any allergies other than Gluten or Wheat. All allergens are clearly listed on all our products catalogue, online